Managed Services — Support For Your Digital Journey
One of the most experienced managed service providers supporting US healthcare practices, with over 10 years of combined IT experience and tailored solutions for organizations of any size.
Cost-Effective Expertise and Support
Downtime and unresolved IT issues cost practices more than just time — they cost patient trust and staff productivity. CoreStone's managed services give your practice access to advanced tools, certified experts, and a scalable support model, without the overhead of building an in-house IT department.
Whether you're a solo practice or a multi-location group, our flexible model adapts to exactly how much support you need.
Features and Benefits
Tailored Support
We start by understanding your exact business needs and operating environment before recommending a support model.
Best Practice
Our support teams follow ITIL best practices and hold current certifications across major platforms.
Expertise
Experienced technical teams deliver hands-on support, not a scripted call center.
Maintenance & Upgrades
Ongoing system patching and technology updates keep your environment current and secure.
Cost Effective
A flexible, pay-per-use model scales with your practice instead of locking you into a fixed IT budget.
Efficiency
Offloading IT workload frees your team to focus on patient care and practice growth.
Why Choose Our Helpdesk Support?
Our helpdesk team is the first line of defense when something goes wrong — and the reason it usually doesn't go wrong for long.
- 24/7 technical assistance to minimize downtime, day or night
- Highly trained helpdesk professionals experienced in FreshService, Freshdesk, ServiceNow, Zendesk, and Jira
- Multi-channel support via phone, email, live chat, and ticketing
- Advanced ticketing and incident management for efficient tracking
- Proactive problem resolution that catches issues before they escalate
- Continuous service improvement through regular performance evaluations
Benefits of Our Helpdesk Support
Increased Productivity
Fast issue resolution keeps your staff working instead of waiting on hold.
Cost Efficiency
Outsourcing helpdesk support reduces the need for additional in-house IT resources.
Expert Assistance
Access to specialists across every major helpdesk and ticketing platform.
Enhanced User Experience
Quick, reliable response times keep your staff — and your patients — satisfied.
Focus on Core Business
With IT handled by experts, your team can focus on strategic growth instead of tickets.
Always-On Support
Helpdesk and IT support that's there when you need it, not just during business hours.
ITSM & IT Asset Management: Development & Support
Reliable IT Service Management and IT Asset Management solutions keep your practice's technology accountable from procurement to retirement — enhancing operational efficiency, optimizing resources, and ensuring seamless business continuity.
Why Choose Our ITSM & ITAM Support?
- 24/7 IT support for round-the-clock assistance that minimizes downtime
- ITIL-aligned services following industry best practices
- Multi-channel support through every major communication method
- Incident and request management with clearly defined SLAs
- Proactive monitoring and problem management before issues escalate
- IT asset lifecycle management, from procurement to disposal
- Software and hardware inventory management for full compliance
ITSM & ITAM Tools & Platforms We Use
ServiceNow
Enterprise-grade solutions for automation, incident management, and asset tracking.
Freshservice
Cloud-based IT service desk and asset management built for fast-moving teams.
Freshdesk
Customer support platform with automation capabilities for high ticket volume.
Zendesk
IT service and customer support with self-service portals for faster resolution.
Benefits of Our ITSM & ITAM Services
Optimized Productivity
Faster issue resolution keeps your practice's systems — and staff — moving.
Cost-Effective IT Operations
Outsourcing ITSM/ITAM reduces overhead without sacrificing quality.
Expert IT Assistance
Access to certified professionals across every platform we support.
Improved End-User Experience
Quick response across every channel keeps your team satisfied.
Business Continuity & Scalability
Reliable support that scales as your practice grows.
Request Your Free Billing Quote
Tell us about your practice and one of our billing specialists will follow up within one business day.
CoreStone Medical Billing Services
Serving healthcare providers across all 50 states with accurate, compliant, and technology-enabled medical billing.