At CoreStone Medical Billing Services (“CoreStone,” “we,” “us,” or “our”), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, or engage our medical billing services.
Information We Collect
We may collect personal details you provide directly, such as your name, practice or company name, email address, phone number, and professional or healthcare credentials submitted through our contact, demo, career, or intake forms. Where we provide billing services on behalf of a healthcare provider, we may also process Protected Health Information (PHI) under a signed Business Associate Agreement (BAA), in full compliance with HIPAA. We also automatically collect certain technical information, including your IP address, browser type, and pages visited, through cookies and similar technologies.
How We Use Your Information
Information we collect supports:
- Delivering and improving our billing, coding, credentialing, and revenue cycle management services
- Processing claims and related insurance or payer communications
- Responding to inquiries, demo requests, and job applications
- Customer communications and, where permitted, marketing updates
- Compliance, audit, and fraud-prevention activities
SMS Communication Terms
If you provide your phone number and opt in to receive text messages from CoreStone, we may send appointment reminders, billing inquiries, or service updates. Phone numbers collected for SMS communication will not be shared with third parties for marketing purposes. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance.
HIPAA Protections
As a medical billing partner, CoreStone maintains administrative, physical, and technical safeguards designed to protect PHI, including encryption, access controls, staff training, and signed Business Associate Agreements with every healthcare client we serve.
Data Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share information with your consent, with trusted service vendors who support our operations, with clearinghouses and payers as necessary to perform billing services, when required by law, or in connection with a business transfer.
Security Measures
We use industry-standard safeguards, including 256-bit SSL/TLS encryption and multi-factor authentication, to protect information transmitted to and stored by CoreStone.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
CoreStone Medical Billing Services
123 Market Street, Suite 400, Austin, TX 73301, USA
Phone: (800) 555-1234
Email: info@corestonebilling.com